Shipping & Delivery

Orders are processed Monday through Friday, excluding holidays. In-stock packages are typically sent within 2–3 business days, and pickup orders are usually ready sooner.

• Orders placed late in the day, on weekends or on holidays begin processing the next business day.
• You will get an email when your order is placed, and another when it is ready for pickup, out for delivery or shipped.
• Special-order and non-stock items come from the manufacturer or our suppliers first. Lead times vary by product, and we will contact you with an estimate if an item will take longer than expected.
• Online stock levels are updated regularly but can change during the day. If an item becomes unavailable, we will contact you with options before anything ships.

Choose Pickup at checkout and select Warren or Waterford Township. There is no charge for store pickup.

• Wait for the ready for pickup email before heading over, so your order is pulled and staged at the counter.
• Bring your order number and a photo ID. If someone else is picking up, add their name to the order notes or call the branch.
• Pickup hours are Monday–Friday 6:30am–5:00pm and Saturday 8:00am–3:00pm. Both branches are closed Sunday.
• We hold pickup orders for 7 days. After that we will reach out, and unclaimed orders may be canceled and refunded.
• For long or heavy items such as conduit, strut, wire reels and large fixtures, bring a vehicle that can carry them safely.

Warren: 2667 E 8 Mile Rd, Warren, MI 48091
Waterford Township: 5053 Dixie Hwy, Waterford Township, MI 48329

Excel delivers within about 75 miles of our Warren and Waterford Township branches, within Michigan. That covers Metro Detroit and much of southeast Michigan.

• Enter your address at checkout to see whether local delivery is available and what it costs. Fees depend on your delivery zone and order size, and order minimums apply.
• Deliveries run on business days. We will contact you to confirm a delivery window. Exact times cannot be guaranteed.
• Drivers deliver to the curb, loading dock or an accessible drop point. They cannot carry materials up stairs, into buildings or across unsafe ground.
• Please have someone available to receive and check the delivery. If no one will be on site, tell us in advance where materials can be left safely. Materials left unattended at your request are your responsibility once delivered.

Contractors, builders and facility teams can schedule jobsite deliveries, including phased deliveries for larger projects. To keep the drop smooth, send us:

• Job name, PO number and the site or lot address
• A site contact name and mobile number
• Gate codes, access hours and where to drop materials
• Whether a forklift or other unloading equipment will be on site
• The date you need materials, with any phase or release schedule

See Jobsite Delivery for delivery rates and what to expect on delivery day. Ordering for a project? Open a trade account or request a project quote, and our team will plan deliveries with you.

Parcel orders ship with national carriers. Shipping options and rates are calculated at checkout from your address and the size and weight of your order.

• We currently ship to addresses in the United States. Local delivery is limited to Michigan.
• You will receive a tracking number by email when your order ships.
• Carrier transit times start once the order ships. They are estimates, not guarantees, and can be affected by weather and carrier delays.
• Parcel orders can ship to P.O. boxes. Freight shipments need a street address.
• Double-check your shipping address at checkout. Address corrections and packages returned as undeliverable can add carrier charges.
• If tracking has not updated in 5 business days, contact us and we will open a trace with the carrier.

Generators, transfer switches, transformers, panelboards, wire reels, full lengths of conduit and strut, and pallet quantities are too large for parcel carriers. These ship by Excel truck within our delivery area, or by LTL freight carrier beyond it.

• Some freight shipments need a custom quote. If so, we will contact you with the cost before the order ships.
• Freight is delivered curbside. Liftgate, residential, limited-access site and appointment fees may apply when they are requested or required.
• Heavy equipment may exceed a liftgate's capacity. Plan for a forklift or other equipment to unload it.
• Inspect freight before you sign the delivery receipt. See Receiving your order below.

Some products are regulated for transport, including lithium and other batteries, aerosols, adhesives, cements, solvents, lubricants and other jobsite chemicals. These items may:

• Ship by ground service only
• Carry an added handling charge from the carrier
• Be limited to store pickup or local delivery

Available options for these items are shown at checkout. Call us if you need one of them shipped.

Please check every delivery as soon as it arrives.

• Count pieces against the packing slip or delivery ticket.
• For freight, write any visible damage or shortage on the delivery receipt before you sign. Signing for freight without noting damage can limit the claim.
• Report damaged, missing or incorrect items within 48 hours of delivery. Call your branch or contact us with your order number, photos of the packaging and product, and the packing slip or delivery receipt.
• Keep all cartons and packing materials until the issue is resolved. The carrier may need to inspect them.

We will work with the carrier and arrange a replacement or credit. See Returns & Policies for returns and warranty claims.